Tier III Systems Analyst in San Antonio, TX at Consultis

Date Posted: 7/18/2018

Job Snapshot

Job Description

Will be part of a team of Tier III Analysts that will support existing and new IT initiatives.  Working with various Business units, managers and directors to develop new IT solutions. 

Functions on a day to day basis will include:
  • Delivering needed Tier 3 technical support for:
    • Business user technical consultation for all physical and virtual environments.
    • Business user technical issues that have been escalated for all implementations supported by Infrastructure Design. 
    • server based security applications
    • server based application technical issues and resolution
    • network and connectivity issues (routers, switches, circuits) and resolution
    • updates, patches, and upgrades to all servers supported by Infrastructure Design
    • for end-to-end system optimization of applications as assigned by Manager
    • Maintaining the virtual storage and backup health guidelines for the enterprise and related replications
  • Configuring IT assets and making needed modifications to optimize system performance.
Knowledge, Skills, Abilities
  • Broad knowledge of Information Technology environments, support and technologies.
  • Extensive (Tier 3 Level) knowledge of at least 3 technologies including: server, network, storage, backup, and security
  • PC skill to include Word, Excel, PowerPoint, and Visio
  • Ability to effectively communicate technical knowledge and expertise to other professionals, regulators and credit union staff.
  • Outstanding track record of delivering technical support that meets business and member needs/expectations.
  • Strong analytical, technical and conceptual skills with attention to detail
Education and Experience
  • Bachelor’s degree in Computer Science, Information Systems, or related field of study 
  • 5 or more year’s experience supporting three or more of the following technical disciplines: virtual environments, network storage, cisco networking, security, telephony, SQL, server level system administration.