Senior Technical Support Analyst in Boca Raton, FL at Consultis

Date Posted: 1/29/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Help Desk
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Consultis, a premier Technical Solutions Provider with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Senior Technical Support Analyst for a Contract to Hire opportunity (FTE) with our South Florida based client. Mac/Apple experience is required for this role. 

Position Overview:

  •   The Senior Technical Support Analyst is an end user support specialist providing guidance and support to ensure adherence to implemented support and service processes in a high demand, fast paced environment. Additionally, this person functions and works with systems engineers to ensure servers and networks are maintained, backed up and running optimally. The position also plays an important role as a resource participant in IT projects when necessary. The Senior Technical Support Analyst needs to be extremely well versed in both Apple MAC OS and Windows support. Apple support experience is mandatory to be considered for this role.  This position will report to the Director of IT Infrastructure that is based out of state at the global headquarters.


  • Collaborates and supports other technical support analysts in proper documentation and using support tools optimally and efficiently
  • Provides project support to IT initiatives as needed and requested
  • Assist the IT Director with all core infrastructure servers that provide DHCP, DNS, directory services, file services, print services, anti-virus, backup services to all sites
  • Respond to corporate end-user calls, emails and help desk trouble tickets for technical support with company-issued personal computers, laptops, Macs, Pads, VoIP phones, and other corporate conferencing systems.
  • Prioritize customer requests for support based on urgency and impact of need.
  • Provide prompt, efficient, and accurate technical support to all customers via phone, email, desk side and remote
  • Support desktop operating systems, hardware and software with focus on MAC OS
  • Use Windows Active Directory for password reset request and new user enrollments
  • Setup and troubleshoot supported computer platforms, software applications, perform basic diagnostics and troubleshooting including but not limited to: connectivity, printing, scanning and network share access issues.
  • Support primarily MAC s (all versions of MAC OS, iPhone, iPad), Windows desktops and Windows 2003/2008 servers, and other applications used within the organization.
  • Support email using Microsoft Outlook client connecting to Exchange Office 365.
  • Support other applications including MS Office suite, Adobe Creative Cloud, Symantec, etc.
  • Respond to users requests for account creation and provide support in regards to access requests to network resources, troubleshoot users’ issues relating to any setups within active directory
  • Provide entry level Exchange administration responsibilities for employees and consultants requiring an email accounts for company and all affiliates
  • Methodical and creative in problem solving and troubleshooting hardware, software, connectivity, access and network issues
  • Manage printing and scanning services throughout the enterprise
  • Manage and monitor systems running core components the infrastructure network including directory services, DNS, DHCP, Global Address List, Active Directory, etc.
  • Oversees that master image deployed from Deploy Studio or HW vendor is up to date and tested
  • Support IT initiatives, lead projects that help accomplish initiatives from planning, testing and implementation that support each initiative
  • Documentation responsibilities in building IT knowledgebase that help in overall team efficiency
  • Excellent in communication and interpersonal skills, possess customer-centric mentality in resolving user issues
  • Hands on experience using MAC, Windows and VMWare products
  • On Call rotation and able to work well in a team environment

Required Qualification or Skills:

  • Apple Certified Macintosh Technician (ACMT) highly preferred
  • Minimum 5 years of computer support experience required
  • Hands on systems administration experience with Active Directory Administration
  • Extensive hands on MAC OS (all versions), Windows 2003 / 2008 / 2012 Server Administration experience
  • Intermediate knowledge of Ethernet and TCP/IP
  • Experience with virtual machines and VMware hosts, VMware vSphere, Fusion
  • Exceptional communication skills, including: listening, writing and speaking, both in-person and over the phone (this position is high profile to the Corporate executives)
  • Highly organized self-starter with an eye for detail who can maintain multiple ongoing projects simultaneously.
  • Experience in using a ticketing system for tasks management and team collaboration through resolution
  • Entrepreneurial, flexible attitude with ability to work well in ambiguous, changing situations and re-prioritize work accordingly
  • Strong analytical and organizational skills
  • Ability to work in a team environment and with minimum to no supervision

Additional Nice to have Skills (A PLUS):

  • A+ Certification a plus


Please apply online through Consultis' application process. This will register you into our database allowing us to better qualify and present you with opportunities. Provide as much information as possible including telephone #s, email, local address, resume, skills, availability, relocation preferences, acceptable travel percentage, salary history, work history, references and job type categories.  Should you experience trouble please feel free to contact us directly at 561-750-8745

You may also email your resume to: