Senior Desktop Support Technician / Analyst in Palm Beach Gardens, FL at Consultis

Date Posted: 5/25/2018

Job Snapshot

Job Description

Senior Desktop Support Technician/Analyst

An experienced Senior Desktop Support Technician/Analyst  is needed for a direct hire position in the Palm Beach Gardens, FL area! At Consultis, for over 30 years, we have built long lasting relationships with our dynamic IT clients by crafting customized IT workforce solutions. We pride ourselves on the long-term relationships we have forged with our clients and our valued team members. We are looking for a Senior Desktop Support Technician/Analyst to partner with our client for this great opportunity!

“Excellent company to work for…lots of training and support.” - Current Employee (www.glassdoor.com)

In this desktop support role, you will use your knowledge of hardware and software desktop issues and management, along with your understanding of Microsoft Windows Server technologies to ensure your success. We are thankful to have such a talented group of technology professionals working with Consultis, and we would love to have more technology experts, like you, on our Consultis team!

If you are looking for an opportunity to continue building your IT career, and you meet our qualifications, we want to talk to you!

Job summary

Responsible for support and service of all hardware/software pertaining to desktop PC’s, laptops, desktop applications and printers, installations, moves, upgrades, configurations, and other technology issues. Provides support to end users with troubleshooting issues pursuant to company guidelines.

Job Functions

  • Perform analysis, diagnosis, and troubleshooting desktop issues for end users, recommend and implement corrective solutions.  Assist with implementing desktop policies.

  • Support remote users with laptop, cell phone and Microsoft Surface Pro issues                                                                                                                

  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software (printers, scanners, browsers etc.)                                                                                                                                                                                                                                      

  • Monitor and report on Helpdesk ticketing system

  • Perform software upgrades and patches to applications and operating systems                                                                                

  • Other duties as required                                                                                                                                                                                                             

Education

  • Associates Degree

Experience:

  • 3-5 years of experience supporting Windows 7 desktop and laptop PCs                                                                                

  • Working experience with managing, revising, and maintaining computer imaging systems (Windows and Mac based)                        

  • Working experience of Apple OSX platform on desktop and laptops. (20-30%Apple versus 70 - 80% Microsoft)                                                                                                                     

  • Working knowledge of all MS Office applications, MS Outlook (07, 10, 13 and 365) MS Excel, MS Visio, MS Project, Adobe, and WinZip

  • Experience with Helpdesk Support ticketing systems and reporting using Manage Engine - call (manual) and email (automatic) ticketing                                                                                                    

  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PC’s                                 

  • Experience configuring and supporting tablet and cellular devices running the Apple and Android OS                                     

  • Experience installing software, patches, updates on desktops, laptops and MAC PC’s                                                                    

  • Experience troubleshooting basic network, software and printing problems                                                                                                       

  • High level of customer service skills, and ability to fluctuate technical communication level to suit user's needs using both hands on and phone support.                               

  • Ability to design processes and create process improvement plans.                                                                                                        

  • Ability to identify, analyze and provide logical and effective solutions for technical and operational issues.                                           

  • High level of motivation, initiative and responsibility                                                                                                                                                       

  • Must be able to lift at least 50 lbs.                                                                                                                                                                                           

Specialized Knowledge/Licenses

  • Technology certification such as A+, Network+ , and/or MCP certification required