Help Desk Coordinator in West Palm Beach, FL at Consultis

Date Posted: 5/29/2018

Job Snapshot

Job Description

An experienced Help Desk Coordinator is needed for a direct hire position in the West Palm Beach, Fl area!

At Consultis, for over 30 years, we have built long lasting relationships with our dynamic IT clients by crafting customized IT workforce solutions. We pride ourselves on the long-term relationships we have forged with our clients and our valued team members. We are looking for a Help Desk Coordinator to partner with our client for this great opportunity!

In this Help Desk Coordinator role, you will use your experience as a customer facing technical support contact, along with your understanding of troubleshooting and resolution of computer equipment and desktop software to ensure your success. We are thankful to have such a talented group of technology professionals working with Consultis, and we would love to have more technology experts, like you, on our Consultis team!

If you are looking for an opportunity to continue building your IT career, and you meet our qualifications, we want to talk to you!

Position Overview

This position is the primary customer facing technical support person at the Help Desk. Employees in this position are responsible for resolving support requests in the assigned time where possible, or escalating such when necessary. Provides the manager with periodic status updates and statistical reports concerning open and closed calls for the period, and reports any outstanding calls in excess of the established time parameters.            

Requirements/Responsibilities

  • Functions as the company’s Help Desk for end users to perform troubleshooting and resolution of computer equipment and desktop software problems as they occur.
  • Documents all reported system problems for the purpose of submitting statistical report. Uses existing Help Desk Software to record and report information such as time of first response, timing of escalations, time of final resolution, and time of problem follow up.
  • Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.
  • Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.
  • Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.
  • Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.
  • Maintains security forms and inventory of hardware and software and their related assets tracking.
  • Installs new hardware and software when necessary.
  • Coordinates printer troubleshooting.

Education

High School diploma or G.E.D. required. Associate’s degree with coursework emphasis in computer science, information systems, or closely related field preferred.

Experience

One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.

Certification

A+ certification (preferred)

Licensure

Valid Florida Driver’s License (required)

Training

MCP, A+, Network+ training (preferred)

TO APPLY FOR THIS POSITION:

Please apply online through Consultis' application process. This will register you into our database allowing us to better qualify and present you with opportunities. Provide as much information as possible including telephone #s, email, local address, resume, skills, availability, relocation preferences, acceptable travel percentage, salary history, work history, references and job type categories.  Should you experience trouble please feel free to contact us directly at 561-750-8745

You may also email your resume to: michaelt@consultis.com

WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD PARTY REPRESENTATION FOR THIS POSITION