Director of IT Infrastructure & Operations in West Palm Beach, FL at Consultis

Date Posted: 7/30/2018

Job Snapshot

Job Description

Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity, is currently searching for a Director of IT Infrastructure & Operations  for a Direct Hire opportunity (FTE) with our South Florida based client! 

Position Overview:

  • Provides leadership and coordination for Information Technology operations support functions with the goal of providing information management tools and services to enhance the delivery of services and fiscal performance of the organization.  Oversees the technical infrastructure, office automation, network, voice and data telecommunications, and disaster recovery functions in a reliable, process-based and proactive approach.


  • Provides leadership and support for Information Technology operations staff.  Ensures the proposed and existing infrastructure and network architecture are aligned with the organization's objectives.
  • Directs the effective use of information and telecommunications technology for the company by matching current business requirements, long-range plans and technology components to achieve business objectives.
  • Develops and maintains a long range IT Architecture Roadmap, which is in keeping with the company's goals and objectives and allows the organization to take advantage of current technology within established budgets.
  • Develops strategies and guides the operations team in setting directions and seeking future opportunities based on clear values, high performance expectations and internal/external customer focus.
  • Assists with the preparation of proposals for major projects for review by the Chief Information Officer, preparation of the budget for same and setting of operations priorities.
  • Provides technical assistance to senior management in their effort to control cost and improve the organization's productivity through the implementation of more effective manual and automated systems.
  • Provides direct leadership to the Operations Manager and Service Support Manager in order to provide uninterrupted services to the users and to meet established production schedules.
  • Works with the Chief Information Officer and business owners to establish the IT infrastructure and operations goals.
  • Develops and deploys staffing plans, productivity standards and initiatives to maintain established and targeted service levels.
  • Maintains a collaborative relationship with all levels of staff company-wide to promote an open line of communication for problem resolution and quality care.  Manage and maintain positive working relationships with IT staff and external service providers.
  • Responsible for contract negotiations between the system vendors and the organization in any major hardware and/or software acquisition.
  • Develops and cultivates key relationships with strategic partners ensuring appropriate costs, services and support.
  • Assists clinical areas in the selection and implementation of endpoint devices.  Oversees technical support to these systems, as appropriate, once implemented.
  • Anticipates, proposes and implements opportunities to use new technology for performance and productivity.
  • Ensures management and staff are well versed in their particular support area of technology and applications.  Ensures staff are cross-trained to provide coverage of critical applications.
  • Ensures proper Change Management and documentation for all architecture changes and systems.
  • Flexible, and able to adjust as business needs evolve.
  • Action oriented and able to work proactively without constant direct management.
  • Uses performance results data for strategic planning, setting goals and priorities, allocating resources, reinforcing or rewarding employee performance and improving leadership performance.


  • Bachelor’s degree in Computer Information Systems, Computer Science, or related field required. 
  • Master’s Degree (preferred, not required)


  • Seven (7) to ten (10) years progressively responsible experience in information systems.
  • Minimum of five (5) years hands-on experience managing a complex information technology environment. 
  • Must have both leadership and technical skills to manage IT infrastructure technologies and personnel. 
  • Must have the ability to effectively direct others while being able to perform “hands on” tasks. 
  • Experience with cloud infrastructure solutions (a plus)


  • Cisco Certified Network Associate (CCNA) (required)
  • Cisco Certified Network Professional (CCNP) (preferred)
  • Microsoft Certified Solutions Expert (MCSE) (preferred)


  • Valid Florida Driver’s License (required)


Please apply online through Consultis' application process. This will register you into our database allowing us to better qualify and present you with opportunities. Provide as much information as possible including telephone #s, email, local address, resume, skills, availability, relocation preferences, acceptable travel percentage, salary history, work history, references and job type categories. Should you experience trouble please feel free to contact us directly at 561-750-8745

You may also email your resume to: