Desktop Support in San Antonio, TX at Consultis

Date Posted: 7/18/2018

Job Snapshot

Job Description

The Desktop Support Technician will act as first point of contact for day-to-day troubleshooting, escalation, and resolution of end-user related IT problems. 

Essential Duties:

  • Provide primary technical assistance and user support to all employees on issues regarding Windows 7/8/10, MS Office/Office 365, and core business applications.
  • Administer and troubleshoot all iPhone, iPad, and Android mobile devices
  • Deployment, maintenance, support, upgrade, and inventory tracking of all IT assets including desktops, laptops, phones, mobile devices, printers, and other devices.
  • Manage the installation of new printers, perform maintenance on existing printers, provide printer driver updates when necessary, place printer and MFC service calls
  • Proactively install and maintain anti-virus/anti-spam solution, perform system recovery of deleted files; perform software installations; obtain patches, upgrades and bug fixes.

Requirements:

  • Windows 7/8/10/2008R2/2012
  • MS Office 2010/2013/365
  • PC Anti-Virus / Anti-Malware
  • Remote Access/VPN
  • Mobile Devices (iPhone, iPad, Android)