Desktop Support in San Antonio, TX at Consultis

Date Posted: 4/13/2018

Job Snapshot

Job Description

Job Responsibilities

 • Answers service calls and emails. Records and prioritizes service requests and maintains ticket tracking for issues. Directs requests to other areas in accordance with established guidelines.

• Diagnoses, troubleshoots, and resolves basic and complex issues regarding hardware and or software access, security, reliability, and performance issues. Supports Microsoft Office Suite Active Directory, and remote users.

• Ensures change requirements are documented and assures timely enabling and disabling of user access privileges to protect information technology assets. Tests various systems, processes and applications to to determine compliance within established policy.

• May installs and reconfigures workstation and remove access hardware and software according to standardized specifications. Assists in pushing out new software/hardware to ensure consistency in technical standards.

• Maintains physical inventory and workstation and remove access hardware and software according to standardized specification on approved requisition. Orders company issued equipment.

• Provides information and communication for testing, upgrades, and rollouts in support of corporate, divisional and systems initiatives. 

Job Requirements

• Minimum High school diploma or equivalent. Required Experience

• Minimum of 3 years of diversified technology support and troubleshooting experience required.

• Minimum of 3 years hands-on experience supporting Windows OS WIN7/8, MS Office Suite, Active Directory, group policies, VB Scripting, and SCCM experience preferred.

• Minimum of 3 years experience with Windows domain networking, local area networking, and remote access software, VPN, Citrix, Mobile devices and VM technology troubleshooting preferred Knowledge, Skills, & Abilities

• Experience creating, documenting, and closing incidents via ticketing system • Strong people skills and a knack for problem solving

• Ability to maintain composure and customer focus while troubleshooting and solving technical issues

• Ability to interact and collaborate with diverse groups including business end-users, IT team and vendor/technology providers