Desktop Technician in San Antonio, TX at Consultis

Date Posted: 6/29/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Help Desk
  • Experience:
    Not Specified
  • Date Posted:
    6/29/2018
  • Job ID:
    76785

Job Description

3 Must have skill sets:
• Strong troubleshooting logic (ability to rule out unrelated issues)
• Good knowledge of Windows OS and Office products (usage and general/intermediate troubleshooting)
• Experience with hardware troubleshooting

Preferre skill sets
• Service Now ticketing system experience
• Familiarity/experience with phones and printers (or at least an understanding of how they work)
• Advanced knowledge of Windows and Office (registry, group policy, services, BSOD debugging, bitlocker encryption)

Day in the life
  • Processes incoming requests, inquiries, or escalations related to IT support issues. Diagnoses and resolves complex first tier issues involving end-user workstation, remote access, password management and general IT inquiries.
  • Diagnoses, troubleshoots, and resolves basic and complex issues regarding hardware and or software access, security, reliability, and performance issues. Supports Microsoft Office Suite Active Directory, and remote users.
  • Ensures change requirements are documented and assures timely enabling and disabling of user access privileges to protect information technology assets. Tests various systems, processes and applications to to determine compliance within established policy.
  • May installs and reconfigures workstation and remove access hardware and software according to standardized specifications. Assists in pushing out new software/hardware to ensure consistency in technical standards.

Minimum of 3 years of diversified technology support and troubleshooting experience required.

Minimum of 3 years hands-on experience supporting Windows OS WIN7/8, MS Office Suite, Active Directory, group policies

Minimum of 3 years experience with Windows domain networking, local area networking, and remote access software, VPN, Citrix, Mobile devices and VM technology troubleshooting preferred